Terms and Conditions:

Please read carefully our terms and condition if you would like to become a custumer of our web store. Only in those cases take the advantages of our service if you agreed with every points and consider itself bound by and binding.

In relation with the web store operation, ordering and delivering process or any other topic about Escada services please feel free to contact with our costumer support and service.

 
Delivery policy

• The listed general trade conditions apply to all customers who have ordered.
• By order the customer takes notice that our company uses the prices on this website, other sources are excluded. The vendor reserves the right of change.
• As our employees make unique bouquets variations are possible.
• Naturally, we guarantee that you will get a bouquet very similar to the chosen one in style, form, value and assortments of flowers.
• We regard your order confidentially.
• Considering that flowers are fresh, daily products, some components of the bouquet you ordered might not be in stock. In this case substitution of components is permissible.

Taking order 

• If the information given by the customer is not correct or is non-existing the vendor cannot be blamed for not delivering the ordered product.
• Subsequent withdrawal from order cannot be taken into consideration; the paid amount cannot be claimed again.
• The supply is available until the stock lasts.
• In case of lack of goods the vendor reserves the right of substituting the product similar in quality, style, form, size and value.
  

ESCADA Loyalty Points

•  The escada.hu has launched its new loyalty system which has been created to recurrent customers. Every order will be calculated onto the loyalty account. The gross value of the products will worth 10% on to the virtual loyalty account. Just an example: if you buy a value of 10.000HUF your virtual loyalty account grows with 1000 loyalty points. You get the points for your full amount of the purchase not only for the flowers or delivery. The collected points are credited immediately and this way you can use them right away at your next purchase.
  
  

Crediting and the use of loyalty points

• The web store opens a virtual account for its registered users. The points which are awarded for successful purchase are automatically credited  to the virtual account.
• The loyalty points are converted into a ratio of 1:1 ie 1 loyalty point is equivalent to 1 HUF. The loyalty points can only be used  if it covers the full price of the purchase. An example; you can not reduce the value of the purchase, it is only valid if you pay the full amount with the loyalty points. Loyalty points are awarded for all products including promotional products as well. If you would like to settle the purchase by loyalty points, you should select "payment type" during the process of ordering.
  

The balance of loyalty points

•  After logging in you can view  how many loyalty points you have at anytime. At the ‘Account’ menu you can check out the amount of loyalty points. 

Terms and conditions for using loyalty point system

•  Loyalty points can be given only to registered users of escada.hu. To collect and to use loyalty points are only possible online. Loyalty points are non-refundable, non-transferable for cash and can not be replaced under any circumstances.

Delivery

• FlorAwesome Ltd. is in charge of delivering the ordered bouquets and gifts.
• Delivery means taking the goods to the recipient within determined time.
• If the delivery does not take place in the previously fixed time, there is no chance for compensation.
• Force majeure discharges the vendor of accomplishment.
• If such a hindering factor occurs, the vendor will inform the customer.
• The vendor reserves the right of deviation from the previously fixed time, if it gets order for more than 10 bouquets per hour.

 Delivery fees:

• Outside of Budapest the delivery fee is 5000.- Forint
  
   

Receipt

• Complaint after delivering and receiving the product is not possible.

Return

• Returning the product is possible only if the vendor and the customer has agreed in advance.
• If the bouquet gets damaged, please send it back to us and we replace it immediately on our own expense.
• The customer can legitimately request the change of bouquet or the price back in case the returning is accepted by the vendor.
• We cannot take the responsibility for other compensations.

Price

• The clients aim for common agreement.
• In lack of common agreement the clients should accept Pesti Kerületi Bíróság (Regional Court of Pest) as the court of competent jurisdiction.

 About Us

• Company name: FlorAwesome  Kft.
• Company’s address: 1116. Budapest, Torma u. 6.
  
• Bank account: BUDA Takarékszövetkezet Hitelintézet, 58300172-14002823-00000000
• IBAN: HU 95 58300172-14002823-00000000
• SWIFT: TAKBHUHB

Costumer service is open during opening hours.

• E-mail: visszajelzes@escada.hu
• Tel.:  (+36)-30-863-2297
• Fax.: (+36)-1-219-5313
• Skype: viragkuldes

• Company  tax number: 14008568-2-42
• Company registration number: 01-09-884465
• Registration of commercial activity (XI. District Municipality): 2925-1-B/2012
• The conluded contract ont he web page is cunstites as a a written contract.
• The conluded contracts are being filed with unique idenfication number which includes the date of the service and purchase.
  These informations are subsequently accessed.
• The contract is created in Hungarian language and the hungarian law is governing.
• The web page is being provided by: Honlab Ltd.

Our company is seeking to retain the internet code of conduct (Netiquette) and the Hungarian Association of content services and content providers. Please be kind to act the same.

You can read about Netiquette here.

About the Hungarian Association of content services and contect providers you can read more here.